Collect the information before staff start investigating
Configure ticket types and forms for the requests your community receives: support cases, player reports and ban appeals. Set up ticket panels and categories so players have a clear way to contact the right team.
Steam verification connects support to player identity. Your staff can work with the same player context used by the storefront and supported DayZ administration instead of asking for the same details across disconnected tools.
An AI support agent that learns from your team
Enable automatic replies for a ticket panel, or require moderator approval before the customer receives an answer. The assistant uses your support policy, configured knowledge sources and ticket context. With a linked Steam account and connected DayZ telemetry, it can investigate available player events and ask for missing details.
In the private moderator discussion, staff can approve, correct or reject a proposed reply. Approve + learn saves an explicitly approved, delivered and anonymized case example for similar requests in the same Discord server and ticket workflow. Review, edit or disable shared case knowledge in the dashboard. Optional private player notes stay separate from shared rules.
Your team remains in charge of reimbursements and other consequential actions. Approving an AI reply does not automatically issue items, refunds or bans.
Review the reply. Keep the useful lesson.
- Applies when
- A reported item loss has no confirming telemetry.
- Outcome
- Ask for the time and location before escalating.
- Reason / limits
- Missing evidence alone cannot establish an item loss.
Same server and ticket workflow. No player names or IDs.
Keep support and server operations connected
Open a DayZ support case with the player, server, reason and ticket channel in one place. Follow the case into player history, recorded activity and reimbursements when the relevant game server is connected. Platform permissions control which staff can use these workflows.
For reimbursements, staff can select items from the connected server catalog and prepare them while the player is offline. The player can claim released items in game later. These direct DayZ features require the appropriate Game Server Agent and configuration.
Host your community workflows yourself
Discord tickets are part of the base Server Sentry platform alongside the website builder, storefront and organization controls. The bot also provides configurable commands, roles, embeds, giveaways and other community workflows.
Self-hosting keeps the platform database under your control. Discord receives the messages and identity data required for the Discord workflows you enable. When you enable an external AI provider, it receives the context needed for the request. Review the public documentation before choosing permissions, integrations and retention settings.